Terms and Conditions

Terms & Conditions

Introduction

Welcome to Sagesse Health! This website sagessehealth.com.au is owned and operated by Sagesse Health, ABN 82 935 240 838. If you have any questions or need further information, please contact Narelle Donald, at [email protected]

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I, as owner of Sagesse Health, care about making sure we both know where we stand.

When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you are under the age of 18, you need your parent or guardian’s permission to visit this site or purchase my services. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes. If you book a consultation with me or attend a program/ workshop/ webinar/information session, additional specific terms and conditions may apply. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content – Disclaimer

On this website you will find health and well-being information, hints and tips to help improve health and mindset and for general health conditions, for example: foods that might help improve acne or reduce stomach pains; nutritional or herbal supplements that might help with sleep; lifestyle tips to improve sleep and energy; mindset tips to support communication, self-talk and navigating emotions. There will be blog posts and information about the services I provide, how to contact me, some and infographics. This information is provided solely for education and information, to provide general guidance which may improve your health and well-being.  

You take full responsibility for implementing any suggestions that I may make on this website or while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

My Rights & Responsibilities

Whilst I take lots of care to provide valuable information, I cannot be held responsible for the use you make of that information. Please be aware that the information I provide is not a substitute for individual advice provided during a Consultation (Naturopathic, Homeopathic and / or Mindset Coaching) which is tailored to your particular circumstances. No professional relationship is formed between us unless you choose to work with me to purchase my services or products.

Any testimonials displayed on my website or social media are based on my experience and that of my previous clients. This does not guarantee any other clients will achieve the same outcome.

Whilst I take all reasonable care to ensure the information provided on this site is up to date, accurate and relevant, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something problematic, please let me know!

I may modify the content on this site at any time, including altering or deleting it without notice. If I have provided access to information on the site as part of a paid course, appropriate notice will be provided to relevant parties prior to the information being deleted.

Visitor Responsibilities

Before making any major changes to your diet or lifestyle, or take any supplements (herbal or nutritional), or taking any homeopathic medicine please consult a qualified professional so that your individual needs can be assessed and a plan developed that is tailored to your unique circumstances. Any recommendations on this website are general in nature and not intended to replace personalised advice. The impact of diet and lifestyle changes vary from person to person.

Downloads

In the event that you choose to download something from this website, please note that whilst all care is taken to ensure the content is safe, I am not responsible for any viruses or other damage which may occur as a result of downloading material from my site. All visitors to the site should maintain adequate internet security to minimise their risk.

External Links

Please note, I am not responsible for the content of any external sites linked to this site.

My Services

Primary services provided are Naturopathic and Homeopathic Consultations, Metabolic Balance ® programs and Mindset Coaching; additional services may include information sessions, programs and webinars. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated.

I offer:

Naturopathic and Homeopathic  Consultations, which result in tailored naturopathic and lifestyle advice to help clients maximise their health and minimise their risk of ill-health. Through spending time getting to know clients, I aim to identify underlying causes of any health concerns they may have and provide naturopathic support to address these concerns. This may include hormonal imbalances, gastrointestinal disturbances, skin concerns, energy levels, immune support, stress, anxiety and other health-related issues. Advice may also include lifestyle recommendations.

Ongoing support via follow-up consultations, in which we discuss progress and adjust treatment plans in line with changing circumstances.

Metabolic Balance ® – a personalised dietary plan based on your unique blood chemistry and health history.

Mindset Coaching using neurolinguistic programming (NLP) techniques, for both adults and teens.

Group programs combining one-on-one appointments with weekly group sessions. 

Pathology analysis, which may incur additional fees.

Group workshops for educational purposes. Information provided in workshops is general in nature and not intended to replace personalised advice.

Future offerings may include information sessions, webinars and additional programs

My intention is to help people address health and mindset concerns and provide guidance and advice for food, supplements, lifestyle and mindset choices to support their health goals.

My Qualifications

I hold an Advanced Diploma of Naturopathy, a Diploma of Homeopathy and a  Bachelor of Arts. My study involved a significant practical component, ensuring I developed skills and experience under supervision of highly qualified Naturopaths and Homeopaths with many years of experience.

I am a certified Metabolic Balance ® practitioner.

I am a certified NLP Master Practitioner and Coach and certified Timeline Therapy ® Master Practitioner.  

My Responsibility

I am responsible for:

Taking all reasonable care and due diligence to ensure that I don’t cause harm or worsen someone’s health.

Undertaking Continuing Professional Development (CPD) to maintain and continue to improve my knowledge of naturopathic medicine.

Building relationships with my clients to ensure I gather all relevant details of their health history, so that their health plan is targeted specifically for their needs.

Maintaining awareness and understanding of how naturopathic intervention may impact all aspects of health including both mental and physical health.

Your Responsibility

You are responsible for:

Advising me of all relevant health history, any medications or supplementations you are already taking.

Notifying me of any adverse reactions you have to any supplements I recommend

Informing your medical practitioners (General Practitioner (GP), specialist etc.) of any supplements you are taking, whether they are self-prescribed or prescribed by me

Following my treatment plan to the best of your ability

Raising concerns or difficulties you may have with your treatment plan during initial or follow-up consultations, so that they can be addressed.

Implementing dietary and lifestyle suggestions in your treatment plans to the best of your ability.

Fully participating in mindset coaching appointments, taking action, fulfilling coaching tasks to the best of your ability and taking responsibility for your results. 

Important Information

As part of your treatment plan, I may recommend supplementation if I see evidence of a deficiency or to support your body in its healing journey. All supplements recommended are sourced from quality third-party suppliers. However, adverse reactions can and do occur and it is important that you advise me of any reactions immediately, so that I can take appropriate action. Whilst I will only recommend supplements from quality third-party suppliers, responsibility for their safety and efficacy lie with the supplement suppliers.  Supplement costs are payable by you and additional to consultation fees.

Should you choose to source your own products via the internet or other sources (e.g. health food stores or pharmacies), I accept no responsibility for their safety, efficacy or potential interactions with any other medications you may be taking. 

You should be aware that naturopathic interventions take time to have an effect on your health and well-being. My services do not offer a quick fix, nor can supplements fix a continuing poor diet or lifestyle. Long-term commitment to treatment plans rather than sporadic adherence is much more likely to generate significant, positive results.

Lifestyle advice and mindset coaching is not a substitute for counselling or therapy and should not be treated as such. All lifestyle recommendations are general in nature and should be treated as guidance and suggestions only. Mindset coaching sessions are focused on supporting you to achieve your coaching goals and objectives. I may refer you to another health provider such as a counsellor if I feel this would benefit you; of course, you can choose whether or not to follow through with any such referrals.

Where indicated, I may also request pathology testing for further information regarding your health. Wherever possible, this will be requested via your GP. However, in the event that we need specialised testing, for example, for Metabolic Balance ® or Hair Tissue Mineral Analysis, this will incur additional costs. Whilst pathology testing is voluntary, a Metabolic Balance ® program cannot be generated without appropriate pathology.

Should you have any specific concerns about your health during our consultations, please seek the advice of your GP or appropriate specialist. My consultations are not a substitute for medical advice, however they can work alongside your health practitioners to complement any medical treatment you are undertaking.

My qualifications do not qualify me to diagnose medical conditions, including mental health conditions. Nor can I diagnose or treat clients with medically-diagnosed disorders such as cancer. In such instances I may be able to support the work of your medical team, on a case by case basis.

If I identify any red-flags (such as eating disorders, complications associated with high or low blood pressure, respiratory distress or indications of infectious disease) I will act accordingly. However, responsibility for following such actions, e.g., seeing your GP, remains with you.

Intellectual Property

The content of this website, my newsletters, social media posts, workshops / courses / programs / webinars / information sessions and individual treatment plans are protected by copyright, with all rights reserved. You may not copy or reproduce any part of my content without my written consent. Commercial exploitation of my content in any way that competes with my business is strictly prohibited. You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website. If you are participating in a training course or webinar, course content such as worksheets or handouts may be printed or downloaded to a local hard disk for your personal and non-commercial use only. You must not provide extracts of any course content to anyone under any circumstances.

Payment Terms

Payment may be made in cash, via direct deposit to my bank account or via credit card online through Square.

Payment is due within 48 hours of consultation. Supplement costs are either added to the consultation fee or paid direct to the supplement provider via an online account, established by me in the client’s name. Clients are responsible for any delivery fees associated with supplements. Supplements will usually be delivered direct to clients or via third party suppliers. Should there be any problem with your supplements, such as damage on arrival, please advise me immediately so that I can follow up.

In circumstances of financial hardship, payment plans may be considered on a case by case basis.

Appointment Policies

Consultations may be held via Zoom, at my clinic in Heathmont or in an alternate location as advised on the bookings page.  If via Zoom, I will send a Zoom link prior to the consultation. In the event of technical issues, or should an unexpected emergency arise preventing my attendance, appointments will be rescheduled as soon as possible.

A parent or guardian is required to be present during all consultations with children under the age of 14. Between 14 and 18 years, children may choose to attend a consultation without a parent or guardian present. In this instance, any information gathered during the consultation, and details of the treatment plan, will only be shared with the parent or guardian with the child’s permission.

If the consultation is being held via Zoom, you should be in a quiet, private location with internet access and video capability on your computer / tablet.

A link to an online intake form will be included with booking confirmation email; this must be completed and submitted at least 24 hours prior to the initial appointment. This is not required for follow up consultations.

24 hours’ notice is required for cancellation or reschedule, or a late cancellation fee of 50% of the consultation fee will be applicable. In the event of unexpected emergency preventing attendance, an option to reschedule will be available at my discretion.

COVID-19 Safety Plan

In accordance with Australian Naturopathic Practitioner Association (ANPA) guidelines, in-person appointments will not be accepted if you have any of the following symptoms: 

Cough

Sore throat

Shortness of breath

Fever

Chills

Unexplained muscle pain

Body aches

Runny nose

Diarrhoea;

OR if you have been in close contact with someone diagnosed with COVID-19 within 14 days prior to your appointment. If you answer yes to any of these, you will be referred to your Doctor. Zoom appointments will still be available.

All surfaces used in clinic rooms are sanitised between consultations. Hand hygiene is performed before and after each consultation and hand sanitiser available for all clients. Client appointments are scheduled to reduce waiting times and avoid contact between clients. Any employees will be fully informed and trained in these protocols.

Refund Policy & Consumer Guarantees

I do not offer a refund for change of mind so I encourage you to consider carefully whether this service is right for you before you make your booking.

In the event of minor problems such as:

Loss of internet connection on Zoom calls

Technical issues preventing downloading of your treatment plan

Supplement delivery issues

Illness or injury preventing your attendance at a scheduled consultation,

every effort will be made to rectify the issue, such as re-scheduling, liaising with supplement providers and identifying alternative means to provide treatment plans.

If you have any concerns during your consultation or following receipt of your treatment plan, please let me know within 7 days, so that every attempt can be made to address your concerns and find a mutually agreeable solution as soon as possible.

I take my obligations under Australian Consumer Law seriously and am very keen to hear if you have any problems. However, if there is a problem, my liability is strictly limited to:

replacing the goods or providing the services again; or

if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

If you have pre-purchased a consultation package (e.g. a series of follow up appointments) and you decide to cancel all follow up appointments, with sufficient notice (24 hours minimum), you will be refunded the follow up portion of the package fee for any follow up appointments not undertaken. Please note your results may be negatively impacted by non-attendance at follow up appointments.   

Workshop and program fees (excluding Metabolic Balance ®) are refundable if minimum 7 day’s notice is provided, prior to the workshop or program commencement. Metabolic Balance ® program conditions are outlined in your Metabolic Balance ® agreement.

In the event of illness or injury preventing workshop attendance, fees paid may be credited towards future similar events within 6 months of the original event, provided sufficient notice of inability to attend / participate is provided (24 hours minimum). 

In the event of illness or injury preventing participation after a program has commenced, partial refunds, or fee credit to future programs within 6 months of the original program, will be considered on a case-by-case basis. 

Jurisdiction & Dispute Resolution

If you have any concerns, issues or complaints arising from your use of this website or my services, or these terms and conditions, I agree to communication with the intention of making a genuine effort to seek a win/win solution, trying to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by Australian Naturopathic Practitioner Association (ANPA).

We agree that we shall not publicly or privately disparage each other or anyone connected with the other’s business, but rather shall act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with the business and/or personal interests of each other.

This agreement is subject to the governing law of Victoria. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.

Updated July 2025