Privacy Policy

Collective Care Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or interact with us. By using our website and services, you consent to the practices described in this policy.

We may collect and process a range of personal information, including personal identification information such as your full name, email address, phone number, billing and payment details, and address where required. Where relevant to the services provided, we may also collect health and lifestyle information, including medical history, injury history, fitness levels, goals, and lifestyle habits. In addition, we may collect technical data such as your IP address, browser type, time zone, and website interaction data, as well as marketing and communication preferences, including your responses to emails, forms, and surveys.

Your personal information is collected through a variety of channels, including website forms, purchases or bookings made through our website, direct communication such as email or social media, cookies and tracking technologies, and third-party platforms such as payment processors and booking systems.

We use your information to provide and deliver our services, personalise programs and recommendations, communicate with you regarding bookings, updates, and support, process payments and manage transactions, improve our website and user experience, send marketing communications where consent has been given, and comply with legal obligations.

Where you provide health-related information, you acknowledge that it is accurate to the best of your knowledge and consent to its use for program design, coaching, and service delivery. You also understand that the services provided are not a substitute for medical advice unless explicitly stated. We treat all health-related information as sensitive data and handle it with a high level of confidentiality.

We do not sell your personal information. However, we may share your information with trusted third-party service providers such as payment processors, email platforms, and booking systems, as well as professional advisors including legal and accounting services, and regulatory authorities where required by law. All third parties are required to maintain confidentiality and comply with privacy obligations.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Security measures may include secure servers, password-protected systems, and encrypted payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to enhance your experience, analyse website traffic, and remember your preferences. You can disable cookies through your browser settings, although doing so may impact website functionality.

You will only receive marketing communications from us if you have opted in or if you are an existing customer receiving relevant communications. You may unsubscribe at any time by using the link provided in emails or by contacting us directly.

Under applicable privacy laws, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, withdraw consent for data processing where applicable, and request deletion of your personal information subject to legal obligations. To exercise these rights, please contact us using the details provided.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal, tax, and regulatory requirements. When your information is no longer required, it will be securely deleted or anonymised.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies independently.

Where your data is transferred outside of New Zealand, such as through the use of cloud-based services, we take reasonable steps to ensure it is protected in accordance with this Privacy Policy and applicable laws.

We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how your data is handled, please contact Collective Care Limited at [email protected] or via www.collectivecare.co.nz

By engaging in our services, you acknowledge that your participation is voluntary, that you are responsible for monitoring your own physical condition, and that you will seek medical advice where appropriate.